AI Voice Agent for Retail Support
Understands, acts, and learns — like your best agent
An intelligent voice agent that knows your SOPs, tools, and tech — resolving issues, escalating when needed, and learning every call to support your stores even better next time.
Process
Process
Our Proven Process
From SOPs to Scalable AI Agents — Built the Right Way for Retail
From SOPs to Scalable AI Agents — Built the Right Way for Retail
01
01
Discovery & Analysis
Discovery & Analysis
Discovery & Analysis
We start where the real support lives — in your calls and SOPs.
We analyze historical tickets, call transcripts, solution manuals, workflows, and tribal knowledge. From this, we structure a training-ready knowledge base the AI can actually learn from — and your team can continuously update and evolve.
We start where the real support lives — in your calls and SOPs.
We analyze historical tickets, call transcripts, solution manuals, workflows, and tribal knowledge. From this, we structure a training-ready knowledge base the AI can actually learn from — and your team can continuously update and evolve.
We start where the real support lives — in your calls and SOPs.
We analyze historical tickets, call transcripts, solution manuals, workflows, and tribal knowledge. From this, we structure a training-ready knowledge base the AI can actually learn from — and your team can continuously update and evolve.
02
02
Development
Development
Development
We architect the right agent stack — brick by brick.
This is where we design your voice agent using the right LLMs, workflows, and tools. We tailor every layer: learning method, phone system, action framework, escalation logic, ticketing platform, and optional live agent fallback. Every block serves a purpose — and speaks retail.
We architect the right agent stack — brick by brick.
This is where we design your voice agent using the right LLMs, workflows, and tools. We tailor every layer: learning method, phone system, action framework, escalation logic, ticketing platform, and optional live agent fallback. Every block serves a purpose — and speaks retail.
We architect the right agent stack — brick by brick.
This is where we design your voice agent using the right LLMs, workflows, and tools. We tailor every layer: learning method, phone system, action framework, escalation logic, ticketing platform, and optional live agent fallback. Every block serves a purpose — and speaks retail.
03
03
Deployment
Deployment
Deployment
Start small. Learn fast. Improve continuously.
We roll out TillBot one use case or store at a time — starting with the highest-impact support workflows. Every interaction feeds learning, analytics, and refinement. You’ll see fewer escalations, clearer tickets, and smarter automation with every week.
Start small. Learn fast. Improve continuously.
We roll out TillBot one use case or store at a time — starting with the highest-impact support workflows. Every interaction feeds learning, analytics, and refinement. You’ll see fewer escalations, clearer tickets, and smarter automation with every week.
Start small. Learn fast. Improve continuously.
We roll out TillBot one use case or store at a time — starting with the highest-impact support workflows. Every interaction feeds learning, analytics, and refinement. You’ll see fewer escalations, clearer tickets, and smarter automation with every week.
Services
Services
Services
Retail focused AI Solutions
Designed for store operations, helpdesks, and support workflows that need more than just automation.
Designed for store operations, helpdesks, and support workflows that need more than just automation.
Workflow automation
Workflow automation
We build AI-driven workflows that connect your phone system, ticketing platform, SOPs, and internal tools. From POS resets to escalation triggers — TillBot knows what to do, when to act, and where to log it.
We build AI-driven workflows that connect your phone system, ticketing platform, SOPs, and internal tools. From POS resets to escalation triggers — TillBot knows what to do, when to act, and where to log it.
Hi TillBot, the barcode scanner at cash #2 isn’t syncing with the POS. What should I do?
Hi! How can I help you?
Sure, we offer a range of digital marketing services including SEO, social media management, and PPC advertising. Which service are you interested in?
Hi TillBot, the barcode scanner at cash #2 isn’t syncing with the POS. What should I do?
Hi! How can I help you?
Sure, we offer a range of digital marketing services including SEO, social media management, and PPC advertising. Which service are you interested in?
Hi TillBot, the barcode scanner at cash #2 isn’t syncing with the POS. What should I do?
Hi! How can I help you?
Sure, we offer a range of digital marketing services including SEO, social media management, and PPC advertising. Which service are you interested in?
Voice & Chat Support Agents
Voice & Chat Support Agents
We design voice and chat agents that actually understand retail. Trained on your policies and store systems, TillBot supports your frontline teams in real time — and routes to humans when needed.
We design voice and chat agents that actually understand retail. Trained on your policies and store systems, TillBot supports your frontline teams in real time — and routes to humans when needed.
4k+
Subject
Message
4k+
Subject
Message
4k+
Subject
Message
AI-Ready Knowledge Engineering
AI-Ready Knowledge Engineering
We transform your documents, SOPs, call logs, and training materials into structured, machine-consumable knowledge. This ensures your agent knows your business — and gets smarter every week.
We transform your documents, SOPs, call logs, and training materials into structured, machine-consumable knowledge. This ensures your agent knows your business — and gets smarter every week.
Continuous Improvement & Insights
Continuous Improvement & Insights
TillBot doesn’t just solve problems — it helps prevent them. We set up data pipelines to learn from every call, reduce escalations, and surface recurring issues across stores, devices, or workflows.
TillBot doesn’t just solve problems — it helps prevent them. We set up data pipelines to learn from every call, reduce escalations, and surface recurring issues across stores, devices, or workflows.
Benefits
Benefits
Benefits
Experience the AI Advantage
Retail-specific benefits that go beyond automation.
Retail-specific benefits that go beyond automation.
Faster Resolutions
TillBot reduces resolution time by giving store staff instant, voice-guided answers — no waiting on hold or searching SOPs.
Smarter Escalations
Smarter Escalations
Smarter Escalations
The agent knows when to escalate and what details to include — reducing back-and-forth and improving ticket quality.
Knowledge That Evolves
Knowledge That Evolves
Knowledge That Evolves
Every call helps TillBot learn. We set up feedback loops so your support gets smarter, not just faster.
SOP-Aware from Day One
SOP-Aware from Day One
SOP-Aware from Day One
Trained on your real store processes — not generic AI content. Your workflows, language, and tools come first.
Store-Ready & Noise-Tolerant
Store-Ready & Noise-Tolerant
Store-Ready & Noise-Tolerant
Built for the realities of the floor — interruptions, ambient noise, and stressed-out staff are part of the design.
Less Downtime, More Sales
Less Downtime, More Sales
Less Downtime, More Sales
By solving tech issues faster and more accurately, TillBot helps staff stay focused on customers — not devices.
About
About
About
Who We Are
We are TillBot, a retail-first AI company founded by support leaders who’ve run helpdesks, configured POS, and answered thousands of tickets.
Our mission is to bring intelligent voice agents into the heart of store operations — solving real problems with real context, not canned scripts.
We are TillBot, a retail-first AI company founded by support leaders who’ve run helpdesks, configured POS, and answered thousands of tickets.
Our mission is to bring intelligent voice agents into the heart of store operations — solving real problems with real context, not canned scripts.
We are TillBot, a retail-first AI company founded by support leaders who’ve run helpdesks, configured POS, and answered thousands of tickets.
Our mission is to bring intelligent voice agents into the heart of store operations — solving real problems with real context, not canned scripts.
FAQ
FAQ
FAQ
Your Questions, Answered
Answers to your most common questions about our AI services
Answers to your most common questions about our AI services
What is TillBot and how does it help store teams?
What services do you offer beyond the voice agent?
How long does setup take?
What happens after deployment?
Is it expensive to implement?
What is TillBot and how does it help store teams?
What services do you offer beyond the voice agent?
How long does setup take?
What happens after deployment?
Is it expensive to implement?
What is TillBot and how does it help store teams?
What services do you offer beyond the voice agent?
How long does setup take?
What happens after deployment?
Is it expensive to implement?
Ready to support Every Store, 24/7?
Talk to an expert about automating your retail support calls with TillBot.
No pressure, just insights.
Ready to support Every Store, 24/7?
Talk to an expert about automating your retail support calls with TillBot.
No pressure, just insights.
Ready to support Every Store, 24/7?
Talk to an expert about automating your retail support calls with TillBot.
No pressure, just insights.